To obtain an authorization to return an item for credit or replacement, simply contact    C & K Family Store within 30 days of purchase.  Non-defective merchandise returns incur a 20% restocking fee, and must be returned within 30 days of purchase.

Conditions

Non-defective merchandise must meet the following conditions to qualify for return acceptance:

• Merchandise must be in it's original minimum inner pack quantity, as shipped by C & K Family Store.  Broken quantity inner packs are not returnable.
• Sample items are not returnable.
• Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
• Please note, clearance items are only returnable if they are defective. 

Returns that do not meet the conditions described in this return policy will be returned to the sender and the shipping cost of the return will be charged to the customer.

Items With Guarantees or Warranties

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

Items Damaged During Shipment

All merchandise damaged during shipment is covered by the shipper.  If you receive merchandise damaged during shipping, please contact C & K Family Store within 30 days of the date of shipment of your order, and your claim will be processed immediately.

Note:  You must comply with established procedures by UPS, US Parcel Post, and trucking lines or your claim may be denied.